MoreAble Ltd
Registered in England and Wales — Company No. 7043024 — VAT No. 978907840
Last updated: March 2026
1. About Us
1.1 MoreAble Ltd (“we”, “us”, “our”) is a company registered in England and Wales. Our registered office is at MoreAble House, Bicester, Oxfordshire, OX26 4FQ. Company registration number 7043024. VAT registration number 978907840.
1.2 We can be contacted by telephone on 01869 221711 or by email at service@moreableltd.co.uk.
1.3 These terms and conditions apply to all services provided by MoreAble Ltd, including compliance and servicing contracts and the supply of equipment.
2. Definitions
2.1 “Business Customer” means any person, company or organisation purchasing services or equipment for business, trade or professional purposes.
2.2 “Consumer” means any individual purchasing equipment for personal, domestic or household use, as defined under the Consumer Rights Act 2015.
2.3 “Services” means LOLER thorough examinations, PUWER inspections, planned preventative maintenance, reactive attendance, equipment setup and commissioning, and any other compliance or servicing work carried out by us.
2.4 “Equipment” means any disability or mobility equipment, parts or accessories supplied by us.
2.5 “Contract” means the agreement between us and the customer for the provision of services or supply of equipment.
3. Compliance and Servicing Contracts
3.1 All service quotations are valid for 30 days from the date of issue unless otherwise stated.
3.2 A contract for services is formed when we confirm acceptance of an order in writing or commence work.
3.3 We will carry out all services with reasonable skill and care, using competent engineers, in accordance with applicable legislation including LOLER 1998 and PUWER 1998 where applicable.
3.4 Certificates and documentation will be issued following completion of each examination or inspection. Digital certification will be provided unless paper copies are specifically requested.
3.5 We will endeavour to attend at agreed times but cannot guarantee exact arrival times. We will notify customers of significant delays where possible.
3.6 Customers must ensure safe and unobstructed access to all equipment to be examined or serviced. Failure to provide access may result in a missed attendance charge.
3.7 Any additional work identified during an examination will be quoted separately before being carried out, unless the customer has provided prior authorisation for remedial work up to a specified value.
3.8 Planned maintenance schedules will be confirmed in writing and may be adjusted by agreement to meet operational requirements.
4. Equipment Supply
4.1 All equipment quotations are valid for 30 days from the date of issue unless otherwise stated.
4.2 A contract for equipment supply is formed when we confirm acceptance of an order in writing.
4.3 We will make every effort to meet estimated delivery dates but these are not guaranteed. We will not be liable for delays outside our reasonable control.
4.4 Risk in equipment passes to the customer on delivery. Ownership passes on receipt of full payment.
4.5 All equipment is supplied subject to the manufacturer’s warranty terms. We will assist customers in making warranty claims where applicable.
4.6 Equipment must be inspected on delivery. Any damage or discrepancy must be reported to us within 48 hours of delivery.
5. Consumer Rights — Equipment Supply to Private Individuals
5.1 This section applies only where equipment is supplied to a Consumer as defined in clause 2.2.
5.2 Under the Consumer Rights Act 2015, equipment must be of satisfactory quality, fit for purpose and as described. If equipment does not conform to contract you have the right to a repair, replacement or refund as set out in the Act.
5.3 Where equipment is ordered specifically for you, made to your specification, or is perishable, your right to cancel may be limited. We will make this clear at the point of order.
5.4 For all other equipment orders placed at a distance (by phone or online), Consumers have the right to cancel within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. You must notify us in writing within 14 days. Return postage is at your cost unless the goods are faulty.
5.5 Refunds will be processed within 14 days of receiving returned goods in their original condition.
5.6 Nothing in these terms affects your statutory rights as a Consumer.
6. Pricing and Payment
6.1 All prices are exclusive of VAT unless otherwise stated. VAT will be charged at the applicable rate.
6.2 Invoices are payable within 30 days of the invoice date unless otherwise agreed in writing.
6.3 We reserve the right to charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
6.4 We reserve the right to review our pricing annually. Existing customers will receive at least 30 days notice of any price increase.
6.5 Parts and components are charged at our standard rate in addition to any agreed service or day rate.
7. Cancellation and Rescheduling — Services
7.1 Cancellation of a confirmed service visit with less than 48 hours notice may be subject to a cancellation charge of up to 50% of the agreed visit price.
7.2 Cancellation with less than 24 hours notice may be subject to a charge of the full visit price.
7.3 We reserve the right to reschedule service visits in exceptional circumstances. We will provide as much notice as possible and will not charge for rescheduling.
8. Liability
8.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
8.2 We shall not be liable for any indirect, consequential or economic loss arising from the provision of services or supply of equipment.
8.3 Our total liability to Business Customers in connection with any contract shall not exceed the value of that contract.
8.4 We carry public liability insurance. Details are available on request.
9. Confidentiality
9.1 We will treat all customer information as confidential and will not share it with third parties except as required to carry out our services or as required by law.
9.2 Examination records and certification are retained in accordance with LOLER requirements and our data retention policy.
10. Data Protection
10.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
10.2 Our Privacy Policy is available on our website and sets out how we collect, use and store personal data.
11. Governing Law
11.1 These terms and conditions are governed by the law of England and Wales.
11.2 Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11.3 For Consumers, nothing in this clause affects your right to bring proceedings in the courts of the country where you are domiciled.
12. Changes to These Terms
12.1 We reserve the right to update these terms and conditions. The current version will always be available on our website.
12.2 Continued use of our services following notification of changes constitutes acceptance of the updated terms.