Last updated: 11.12.25
Introduction
This site is owned and operated by Moreable Limited, registered office 6 Benson Close, Bicester, Oxon, OX26 4FQ with company number 07043024. Please read these Terms and Conditions ("Terms") carefully before using the www.moreableltd.co.uk website (“Website”) operated by us.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.
Content
Whilst great care has been taken to ensure all details including description of products and services are accurate, we accept no liability for any errors. An accurate price for products and services can only be obtained by contacting us and receiving a written quotation. You should be aware prices can go up or down depending on market conditions and manufacturers costs to us.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by MoreAble Ltd. MoreAble Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that MoreAble Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Purchases
If you wish to purchase any product or service made available through the Website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your full address, phone number, product requirements.
Your order is an offer to Purchase. You will receive an acknowledgement email after placing your order, but this is not an acceptance. Your order for products is accepted and a contract formed when we dispatch the products you have ordered and not before or when we supply the service. A contract is not formed at the point in time when payment has been taken by us, nor at the point you receive an acknowledgement email from us.
Refunds
Under the Customer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, where a purchase is made by an individual (not an organisation) you have a right to cancel an order within 14 working days from the point of delivery, if it is for goods and 14 days after the day we confirm we have accepted your order, if it is for a service.
Hygiene products such as slings are exempt from this right, as they are custom made products. This, however, does not affect your rights in relation to these products under the Consumer Rights Act 2015.
You have the right to cancel a sales contract (order) within 14 working days without giving any reason or incurring any re-stocking charges. Collection charges may apply.
Should you wish to exercise your right to cancel, please click below for additional information and to download the necessary cancellation notification form. Under no circumstances should you return goods without contacting us for a returns number. MORE INFO
Delivery
Our site is only intended for use by people in the United Kingdom (mainland only) and we reserve the right not to accept orders from individuals resident elsewhere.
Delivery will be made to the address specified when you complete your order. If you refuse the delivery of your order for reasons under the Distance Selling Regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, MoreAble Ltd will refund or re-credit you within 30 days for any sum that has been paid by you for the goods. By exercising your right to cancel you are required to return the goods to MoreAble Ltd. If you fail to return the goods, MoreAble Ltd reserves the right to deduct any costs incurred by retrieving the goods from you.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, MoreAble Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, MoreAble Ltd will inform you of any delay as soon as possible, as long as we do this, we won’t compensate you for the delay. If the delay is likely to be substantial you can contact us info@moreableltd.co.uk to end the contract and receive a refund for any products you have paid for in advance, but not received.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery, then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered, the risk of damage to or loss of the item passes to you.
Faulty Goods
If you believe an item is faulty, please email info@moreableltd.co.uk with a description of the issue and clear photos. We may request the product be returned for inspection. If deemed faulty, we will provide a prepaid return label or refund your postage.
Faults due to misuse or general wear and tear are not covered.
Payment
Payment for goods and services is due within 30 calendar days from the date of invoice, unless otherwise agreed in writing. We accept payment by bank transfer or cheque. All prices are inclusive of VAT unless stated otherwise.
Where a deposit is required, this will be communicated prior to order confirmation. The remaining balance must be paid in accordance with the agreed payment terms.
Failure to make payment within the stated timeframe may result in delay or cancellation of services, and we reserve the right to charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
Non-Commercial use
Unless otherwise specified, the data, Web properties and intellectual properties of MoreAble Ltd ("The Properties") are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from The Properties.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice
Contact Us
If you have any questions about these Terms, please contact us info@moreableltd.co.uk.
Disclaimer
To the fullest extent permitted by law, we disclaim all representations, terms, conditions and warranties (including those relating to satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement) relating to any products and services provided by us to you pursuant to these Terms.
These Terms will not affect any statutory rights and any rights which cannot be excluded by law.
You have several options for resolving disputes with us
Our team (contact us) will do their best to resolve any problems you have with us or our products or services,
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.